Stewart Airlines is well known for providing excellent customer service to its flyers. The staff members inquire about each flyer's wants and needs and listen carefully to their responses. If a flyer has any specific requests, the staff members ensure that they are immediately attended to. In this scenario, Stewart Airlines illustrates _______, which has been found successful in spurring on the growth of customer relationship management.

Answers

Answer 1

Answer:

Personalisation

Explanation:

Personalisation of services in customer relationship is the act of anticipating the needs of the customer before they occur and providing this service in a timely fashion.

This results in increased customer benefits and greater loyalty.

In the given scenario Stewart Airlines provides excellent customer service to its flyers by inquiring about each flyer's wants and needs and listening carefully to their responses. If a flyer has any specific requests, the staff members ensure that they are immediately attended to.

This is personalisation of service


Related Questions

True or false: Strategists should consider how quickly they expect a product or technology to become popular when deciding whether to pursue a first-mover advantage. True false question. True False

Answers

Answer:

TRUE

Explanation:

The first-mover advantage is the leverage a company gets to be the first to enter a market with a product and the term "first-mover" does not mean the first company to invent a product.

Being a first-mover is important for strategists to identify the correct marketing mix, so as to be better than their competitors, also it creates a medium to allow strategists to study the market, perfect their products or services before other market entrants.

Since being a first-mover expose the risk of products being improved upon by competitors, strategists should consider how quickly they expect a product or technology to become popular when deciding whether to pursue a first-mover advantage.

Performed services for $25,000 cash. Purchased land for $6,000 cash. Hired an accountant to keep the books. Received $50,000 cash from the issue of common stock. Borrowed $5,000 cash from State Bank. Paid $14,000 cash for salary expense. Sold land for $9,000 cash. Paid $10,000 cash on the loan from State Bank. Paid $2,800 cash for utilities expense. Paid a cash dividend of $5,000 to the stockholders.

Answers

Answer:

a.

1. Operating Activities (OA)

2. Investing Activities (IA)

3. Not Applicable (NA)

4. Financing Activities (FA)

5. Financing Activities (FA)

6. Operating Activities (OA)

7.Investing Activities (IA)

8. Financing Activities (FA)

9. Operating Activities (OA)

10. Financing Activities (FA)

b. Ending Cash Balance $60,200

Explanation:

a. To Indicate how each of the events would be classified on the statement of cash flows as OPERATING ACTIVITIES (OA), INVESTING ACTIVITIES (IA), FINANCING ACTIVITIES (FA), or NOT APPLICABLE (NA).

1. Based on the information it these transaction will be classified as OPERATING ACTIVITIES (OA)

2. Based on the information it these transaction will be classified as INVESTING ACTIVITIES (IA)

3.Based on the information it these transaction will be classified as NOT APPLICABLE (NA)

4. Based on the information it these transaction will be classified as FINANCING ACTIVITIES (FA)

5. Based on the information it these transaction will be classified as FINANCING ACTIVITIES (FA)

6. Based on the information it these transaction will be classified as OPERATING ACTIVITIES (OA)

7. Based on the information it these transaction will be classified as INVESTING ACTIVITIES (IA)

8. Based on the information it these transaction will be classified as FINANCING ACTIVITIES (FA)

9. Based on the information it these transaction will be classified as OPERATING ACTIVITIES (OA)

10. Based on the information it these transaction will be classified as FINANCING ACTIVITIES (FA)

b. Preparation of a statement of cash flows for 2018. Assume All-Star Automotive Company had a beginning cash balance of $9,000 on January 1, 2018.

STATEMENT OF CASH FLOWS

CASH FLOWS FROM OPERATING ACTIVITIES:

Cash receipts from revenue: $25,000

Less Cash payment for salary expense ($14,000)

Less Cash payments for utilities expense ($2,800)

Net cash flow from operating activities $8,200

CASH FLOWS FROM INVESTING ACTIVITIES:

Cash from the sale of land $9,000

Less Cash paid to purchase land ($6,000)

Net cash flow from investing activities $3,000

CASH FLOWS FROM FINANCING ACTIVITIES:

Cash receipts from stock issue $50,000

Add Cash receipts from loan $5,000

Less Cash payment on loan ($10,000)

Less Cash payments for dividends ($5,000)

Net cash flow from financing activities $40,000

Net increase in cash $51,200

($4,200+$3,000+$40,000)

Add Beginning cash balance $9,000

ENDING CASH BALANCE $60,200

Therefore the statement of cash flows for 2018 Ending Cash Balance is $60,200

Mr. Grove is particularly concerned about the best policies for creating good-paying jobs in the United States. He noted there is a lot of awareness of, and thus funding going toward, starting new companies in the U.S. What does he think is a better use of the financial resources of the United States in this regard

Answers

Answer: incentives to invest in large-scale projects built within the U.S., such as building batteries for electric cars.

Explanation:

An incentive is the “cash or near-cash assistance that's provided in order to either retain or attract business operations.

Following the information given in the question, Mr Grove believes that incentives to invest in large-scale projects built within the U.S., such as building batteries for electric cars will be a better use of the financial resources of the country.

Suppose the nominal annual interest rate on a two-year loan is 8 percent and lenders expect inflation to be 5 percent in each of the two years. The annual real rate of interest is

Answers

Answer:

3%

Explanation:

Calculation to determine what the Annual real interest rate is

Using this formula

Annual real interest rate = Annual nominal interest rate - expected annual inflation rate

Let plug in the formula

Annual real interest rate=8%-5%

Annual real interest rate=3%

Therefore Annual real interest rate is 3%

Bindy, an 18-year-old high school graduate, and Luciana, a 40-year-old college graduate, just purchased identical hot new sports cars. Acme Insurance charges a higher rate to insure Bindy than Luciana. This practice is an example of:

Answers

Answer: Price discrimination

Explanation:

Price discrimination refers to a practice where different consumers are charged varying prices based on certain demographic factors.

This practice is very prevalent in insurance due to the various risks that different demographical populations provide. In this instance for instance, the 18 year old is charged higher because young people are known to be more rash when driving owing to them having less experience and being more prone to act impulsively which can lead to accidents.

2. One advantage of buying a used car is __________. A. a more extensive warranty B. better fuel economy C. lower insurance rates

Answers

Answer:

C. lower insurance rates

On August 31, Planar Corp. exchanged 100,000 shares of its $40 par value common stock for all of the net assets of Sistrock Co. The fair value of Planar's common stock on August 31 was $72 per share. Planar paid a fee of $320,000 to the consultant who arranged this acquisition. Direct costs of registering and issuing the equity securities amounted to $160,000. No goodwill or bargain purchase was involved in the acquisition. At what amount should Planar record the acquisition of Sistrock's net assets

Answers

Answer:

$7,200,000

Explanation:

Calculation to determine At what amount should Planar record the acquisition of Sistrock's net assets

Using this formula

Acquisition of Sistrock's net assets =(Shares of common stock issued ×Common stock fair value per share

Let plug in the formula

Acquisition of Sistrock's net assets=100,000*$72

Acquisition of Sistrock's net assets=$7,200,000

Therefore the amount that Planar should record the acquisition of Sistrock's net assets is $7,200,000

When someone takes out a mortgage loan to buy a house, the mortgage lender can take possession of the house and sell it if the borrower defaults by failing to make payments on the loan because the house is being pledged as ________ for the loan. Select one: A. collateral B. a liability C. goodwill D. insurance Clear my choice

Answers

Answer:

A. Collateral

Explanation:

A collateral is a valuable item, a property or an asset that is offered by a borrower of a loan to the lender of the loan as a form of loan security, such that the lender can take possession of the asset, monetize the asset and recover the losses. Collateralized loans includes car loans and mortgages.

Lending such as those given in business credit card does not require loan securities

In the ____________, households work and receive payment from firms. financial investment market financial capital market labor market savings market

Answers

Answer:

labor market

Explanation:

The labor market is the market in which the supply and the demand for the jobs are meet out along with the labors who give the services based on the demand of the employers.

So here the work of the household and as per  this they received the payment from the firms so this could be done under the labor market

Optimization in levels examines​ ___________, while optimization in differences analyzes​ ____________. A. total net benefits of​ alternatives; the change in net benefits. B. total benefits of​ alternatives; net benefits of alternatives. C. total net benefits of feasible​ alternatives; total net benefits of infeasible alternatives. D. total benefits of​ alternatives; total costs of alternatives. E. marginal benefits of​ alternatives; the change in marginal benefits.

Answers

Answer:

A)total net benefits of​ alternatives; the change in net benefits.

Explanation:

Optimization can be regarded as process that gives description of

the choices that is been made by a businesses.

Optimization in levels can be regarded as method used in calculation of the net benefits which an individual can derives from different alternatives, as well as selection of the best alternative.

Optimization in differences on other hand, is a method that provides the calculation of the change in level of costs as well as the change in level of benefits in derivation of the change in net benefits.

It should be noted that Optimization in levels examines​ total net benefits of​ alternatives, while optimization in differences analyzes​ the change in net benefits.

Although the perpetual inventory system updates accounting records after each sale, a physical count is necessary at year-end to identify issues such as ________ and

Answers

Answer:

customer theft; spoilage.

Explanation:

A perpetual inventory system is a type of inventory management that continuously records in real-time the amount of inventory sold or purchased through the use of enterprise software or technological software applications such as a point of sale (POS).

Under a perpetual system of inventory, updates of the journal entry for cost of goods sold or received would include debiting accounts receivable and crediting sales immediately as it is being made or happening. The advantage of the perpetual system of inventory over the periodic system of inventory is that, it ensures the inventory account balance is always accurate provided there are no spoilage, customer theft, etc.

In California, an organization that can raise unlimited sums of money from corporations, unions, associations, and individuals and then spend unlimited sums to overtly work for or against a candidate is called a(n) Group of answer choices

Answers

Answer:

Political party.

Explanation:

Democracy can be defined as a government of the people, by the people and for the people.

There are two (2) main types of democracy and these include;

I. Representative democracy: it's also known as indirect democracy and can be defined as a form of government which typically involves the process of having the citizens of a particular country vote to elect representatives (political leaders) to enact laws, create policies and make decisions on their behalf.

II. Direct democracy: it can be defined as a process which typically involves the candidates voting for their preferred choice. Thus, their choices are reflected directly on the subject matter.

In California, a political party refers to an organization that is capable of raising an unlimited amount of money from corporations, unions, associations, businesses, and individuals in order to spend these sums of money to overtly work for its preferred candidate (flagbeaer) or against a candidate belonging to an opposition party.

Some examples of political party in the United States of America are Republican party (Grand old party), Democratic party, Labour party, Green party, etc.

In conclusion, a political party is an organization of people sharing similar political ideologies that provides a platform for a chosen candidate to run as its sole candidate in an election.

"Cory is a salesperson at Bayray Technologies, a company that manufactures laptops and cameras. During a sales presentation for the company's new camera, he states, "Cameras produced by us have the same resolution as the cameras produced by ClarityO, the world's number one camera manufacturer, but at a cheaper price." In this scenario, Cory is using a(n) _____ to describe the product."

Answers

Answer:

comparison

Explanation:

Since cory is a sales person at bayray technologies and at the time of sales presentation he stated that the camera resolution of our company should be similar with the Clarity O company but the price are cheaper so here cory is doing the comparison of cameras between his company and with the other company to capture the market share by telling the advantages of his company product

Pine Company provides for doubtful accounts expense at the rate of 2% of credit sales. The following data are available for 20X4: Allowance for doubtful accounts, 1/1/X4 $18,000 Accounts written off as uncollectible during 20X4 $20,000 Collection of accounts written off in prior years (customer credit was reestablished) $5,000 Credit sales year ended 12/31/X4 $1,500,000 The allowance for doubtful accounts balance at December 31, 20X4, should be

Answers

Answer:

the allowance for doubtful account balance is $28,000

Explanation:

The computation of the allowance for doubtful account balance is given below:

Allowance for Doubtful Doubts Balance

= Beg Balance + Bad Debt Expense - Accounts written off

= $18,000 + (2% of $1,500,000) - $20,000

= $18,000 + $30,000 - $20,000

= $28,000

hence, the allowance for doubtful account balance is $28,000

Pam is a partner in CRL Brokerage. Her liability is limited to the amount of money she has invested. What type of partner is Pam

Answers

Answer: Associate broker or

Explanation:

four advantages and disadvantages of migration in economics​

Answers

One advantage is you can travel and make new income one disanvantage is passive income

Answer:

I think Immigration can give substantial economic benefits – a more flexible labour market, greater skills base, increased demand and a greater diversity of innovation. However, immigration is also controversial. It is argued immigration can cause issues of overcrowding, congestion, and extra pressure on public services.

Hope this help you!:)

In addition to a control condition, a functional analysis typically consists of what test conditions?

Answers

Answer:

The correct option is c. Alone.

Explanation:

Note: This question is not complete as it omitted the options. The complete question with the options is therefore provided before answering the question as follows:

In addition to a control condition, a functional analysis typically consists of what test conditions?  

a. Contingent attention

b. Contingent escape

c. Alone

d. All of these

The explanation of the answer is now provided as follows:

Functional analysis is a type of psychological formulation that is used to figure out how human behavior works. Functional analysis is a method of assisting in comprehending the reason a person acts the way he does.

In functional analysis, there are four conditions: three test conditions (social positive (attention), social negative (escape), and alone, as well as a control condition (play).

Therefore, the correct option is c. Alone.

. My typing speed isn't as fast as I would like, but this position doesn't require me to use the computer. b. To tell the truth, I become frustrated with lazy coworkers who don't pull their own weight. c. I've worked hard to eliminate every weakness, and I am confident you will find me the perfect employee for this position. d. Some people complain that I'm a workaholic with nearly too much passion for this field.

Answers

Answer:

b

Explanation:

and ends at (240,250). There is a blue downward sloping line that starts at (70,250) and ends at (240,150).) What sales price should you select to meet the equilibrium price for the lawn mower?

Answers

Answer:

$190

Explanation:

The equilibrium price of the lawnmower can be deduced from the graph ; it is the point of intersection of the orange and blue line ; which is the intersection point if the supply and demand line. The price axis is located on the vertical y-axis. This intersection point when traced to the left of the graph gives the equilibrium price. Hence, the equilibrium price as obtained from the graph is about $190

Classical economist David Hume observed that as the money supply expanded after gold discoveries it took some time for prices to rise and in the meantime the economy enjoyed higher employment and production. This is inconsistent with monetary neutrality because monetary neutrality would mean that a. the prices should have risen, but production should not have changed. b. neither prices nor production should have risen. c. production should have risen, but prices should not have. d. the prices and production should both have fallen.

Answers

Answer:

a. the prices should have risen, but production should not have changed.

Explanation:

In the case when the money supply is expanded after considering the discoveries of gold so here the prices are increased due to which the economy as the higher employment and the production level. But it is not consistent with the monetary neutrality as the prices are increased but the production level remain same or unchanged

The consumer segment of ______ can be characterized as those who seek safer product alternatives because they want to prevent children from exposure to chemicals in the household.

Answers

The consumer segment of naturalite can be characterized as those who seek safer product alternatives because they want to prevent children from exposure to chemicals in the household.

[tex]\bold{ \green{ \star{ \orange{Mystique35}}}}⋆[/tex]

Answer:

naturalise

Explanation:

The consumer segment of naturalise can be characterized as those who seek safer product alternatives because they want to prevent children from exposure to chemicals in the household.

A project is expected to generate annual revenues of $129,300, with variable costs of $72,400, and fixed costs of $18,900. The annual depreciation is $4,950 and the tax rate is 21 percent. What is the annual operating cash flow

Answers

Answer:

$42,950

Explanation:

Data and Calculations

Revenue                                            $129,300

Less variable costs                          ($72,400)

Less  fixed costs                               ($18,900)

add depreciation                                $4,950

Operating Cash flow                         $42,950

Thus

The annual operating cash flow $42,950.

How do I speak The language of Ayapaneco because I need it to communicate with my fish so i can teach them how to swim

Answers

Explanation:

!-"-$-$+(_(_(_+_++_+_+_+_+_++_+_+_+_+

This is the answer.

Hope it helps!!!

Nancy works in a factory that produces dolls and other toys. To improve productivity, Nancy's manager broke down each job into its component tasks, determined the best way to perform each task, and specified the output to be achieved by each worker performing the task. As a result, Nancy is expected to add arms and legs to 50 dolls per day. She is paid $2.50 per doll, but if she exceeds 50 dolls in a day, she receives an additional $1.50 per doll. This scenario relates to

Answers

Answer:

the classical theory of motivation.

Explanation:

the three classical theory of motivation are :

Maslow's hierarchy of needs theory Herzberg's Two factor theoryTheory X and Theory Y.

Theory X ad Y are theories about workers motivation and management. they were developed by Douglas McGregor in the 1960s in his book the human side of enterprise.

Assumptions of theory X

1. Workers dislike their work

2. Workers would not work unless coerced

3. Workers have to be micromanaged

4. Workers need incentive to work

Theory x encourages an authoritarian management style

Assumptions of theory Y

1. Workers enjoy their work

2. workers need little or no incentive to work

3. Workers seek and take on responsibility

4. Workers are more engaged in decision making

The management style employed by Nancy's boss is more aligned to theory X

Weavers Inc., a popular clothing brand, has been providing its customers with the best quality silk products for many years.The employees of Weavers Inc.use pink berry silkworms for their silk products and weave their greased silk threads in such a way that they produce different shades of colors when held at different angles.Weavers Inc.has been providing unmatched service toward millions of customers around the world.Other companies have tried to imitate their products and services, but have not been successful.Few competitors who captured these silkworms did not know the precise temperatures that were essential for their breeding and survival.Which of the following factors of inimitability does this scenario regarding Weavers Inc.best reflect?
A) Positive network externalities
B) Tacit knowledge
C) Time compression diseconomies
D) Causal ambiguity

Answers

Answer:

B) Tacit knowledge

Explanation:

Tacit knowledge or implicit knowledge is an opposited of the explicit knowledge. It is the knowledge in which it is very difficult to express also it is very difficult for the transfer purpose. It consist of the experience, intuition, insight, etc

So as per the given situation, it is the tacit knowledge that represent the given scenario

Hence, the option b is correct

. Super Fine Rice Ltd. Has the largest share of 55% in the market. The company's policy is to sell only for cash. In 2015, for the first time company's number one position in the industry has been threatened because other companies started selling rice on credit* also. But the managers of Super Fine Rice Ltd. Continued to rely on it's previously tried and tested successful plans which didn't work because the environment is not static. This led to decline in sales of Super Fine Rice Ltd. The above situation is indicating two limitations of planning which led to decline in it sales. Identify and explain these limitations

Answers

Answer: 1. Planning should not be rigid.

2. Planning does not guarantee success

Explanation:

The limitations of planning which led to decline in it sales are that planning should not be rigid and that planning doesn't always guarantee success.

Planning brings about rigidity. A plan that well defined is usually Dewan along with the goals that needs to be achieved and this is used in deciding the future curse of action that'll be taken. This can bring about rigidity in the organization. In this case, the managers of Super Fine Rice Ltd. continued to rely on it's previously tried and tested successful plans which didn't work because the environment is not static.

Also, planning does not guarantee success. Success can only be achieved in a situation whereby the plans are implemented properly. A plan that isn't implemented and translated into action will become meaningless.

John works for Heinlein Hillclimbers in Wyoming, where he earns $26,500 annually. He contributes $150 per month to his 401(k), of which his employer matches half of his contribution. Heinlein Hillclimbers contributes $150 per month to his health insurance, $30 per month to his life insurance, and $50 per month to his AD&D policy. He receives a 2% profit-sharing bonus at the end of each year and $5,250 in tuition reimbursement. Heinlein pays employer-only taxes and insurance that comprises an additional 18% of John?s annual salary. What is John's total annual compensation?

Answers

Answer: $40,710

Explanation:

John's annual compensation includes his actual annual salary as well as the various payments that Heinlein Hillclimbers makes on his behalf.

His total annual compensation is:

= Annual salary + Employer's 401 contribution + Health insurance + Life insurance + AD&D + Profit sharing bonus + Tuition reimbursement + employer only taxes and insurance

= 26,500 + (150 /2 * 12 months) + (150 * 12 months) + (30 * 12 months ) + (50 * 12 months ) + (2% * 26,500) + 5,250 + (18% * 26,500)

= 26,500 + 900 + 1,800 + 360 + 600 + 530 + 5,250 + 4,770

= $40,710

Asiago National Bank has assets of $900,000 and liabilities of $300,000. Asiago National Bank's net worth is $300,000. $600,000. $900,000. $1,200,000.

Answers

Answer:

Net worth = $600000

Explanation:

Below is the calculation:

Given the Assets  = $900000

Liabilities of the bank = $300000

The net worth can be calculated by subtracting the liability from the assets.

Net worth = Assets - Liabilities

Net worth = 900000 - 300000

Net worth = $600000

A train traveling from State A to State B went off the tracks in State C, causing the death of 90 passengers on the train. The relatives of many of the deceased passengers filed a wrongful death action against the train company in the federal district court for State C seeking $100,000,000 in damages. The relatives currently are citizens of 15 states, including one who is a citizen of State D. Approximately 35 percent of all the relatives of deceased passengers are citizens of State A, more than any other state. The train company is incorporated and has its principal place of business in State D. The company operates trains in 46 states. Does the court have diversity jurisdiction to hear this claim

Answers

Answer: Yes, because more than 75 individuals died in a single accident, at least one plaintiff is not a citizen of State D, and the defendant resides in a state other than State C.

Explanation:

It should be noted that according to the Multiparty, Multiforum Trial Jurisdiction Act of 2002, in.a case whereby there's a civil action from a single accident, such that at least 75 people died in an accident, only one plaintiff is required to be of diverse citizenship in order for the court to have diversity jurisdiction.

From the question, 90 people died which even exceeded the required 75 people. Also, at least one plaintiff is not a citizen of State D. Lastly, the defendant lives in a state other than State C.

Which is not one of the arguments that low-income countries might have an advantage in achieving greater worker productivity and economic growth in the future

Answers

Solution :

One of the argument that the low income countries will not have an advantage in achieving a high productivity of the workers as the economic growth in the near future is the increasing in marginal returns.

It occurs only when any addition in the variable input (i.e. labor) to a fixed input (i.e. capital) enables such variables input to be more productive. In other words, 2 workers are more than twice as productive as 1 worker and 4 workers are more than twice as productive as 2 workers.

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