You are the manager who employs a participantive control approach. You have concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists. What kind of evidence do you think employees will find more compelling; quantitative measurements or anccdotes from your interactions with customers

Answers

Answer 1

Answer:

Quantitative measurements

Explanation:

A participative approach in management involves involving employees in decision making processes in the organization. This is a transparent approach that allows for effective communication between managers and employees.

In the above case, quantitative measurements will better convince employees because this would better provide an objective evidence to show that corrective actions work better in improving customer satisfaction. Anecdotes in comparison would merely be hearsay accounts and won't be taken seriously by employees


Related Questions

Becker Industries is considering an all equity capital structure against one with both debt and equity. The all equity capital structure would consist of 30,000 shares of stock. The debt and equity option would consist of 15,000 shares of stock plus $255,000 of debt with an interest rate of 8 percent. What is the break-even level of earnings before interest and taxes between these two options

Answers

Answer:

The break-even level of earnings before interest and taxes is $47,200

Explanation:

EBIT = Earnings before interest and taxes

EPS = Earnings per share

I = interest

n = number of equity shares

n1, n2 = number of equity shares outstanding after adopting financing plans 1 and 2

n1=30,000

n2= 15,000

Break-even EBIT level   is the indifferent point where EPS under alternative financing plan is the same.

Mathematically, the break-even EBIT level is:   EBIT/ n1 = (EBIT - I ) / n2

EBIT/30,000 =(EBIT -295,000 x 8%/ 15,000)  

EBIT/2 = EBIT - 23,600

2*EBIT - 23,600 x 2 = EBIT

2EBIT - EBIT= 47,200

EBIT= $47,200

Which of the following is an element of a CPA firm’s quality control policies and procedures applicable to the firm’s auditing practice? Acceptance of a client relationship. Efficiency of organizational structures. Computer information processing. Professional skepticism of management.

Answers

Answer:

The correct answer is A

Explanation:

In addition to Independence, Integrity, and Objectivity ; Personnel Management ; Engagement Performance ; and Monitoring

the Public Accounting rules  of Quality Control Standards require that a firm, as a matter of policy, must continually practice the Acceptance and Continuance of Clients and Engagements .

Cheers!

A federal bank examiner came to a bank in Jacksonville. He audited the books and he checked out the staff and the office facilities. He checked the public rooms and the lunch room. Everything was thoroughly examined. Later, he charged the branch manager with a violation of the Federal Fair Housing Act because he did not see:

Answers

Answer:

Eminent domain for the public good.

Explanation:

He charged the branch manager because he didn't see eminent domain for public use.

In eminent domain the government, the government the government has the power to take private property for public use.

The bank is a public place and as such are required to have a public domain that is members of the public or for civic use. Such a party is likely going to be for public use or it could be delegated to third parties.

Economic profit in the long run is: Group of answer choices possible for both a pure monopoly and a pure competitor. possible for a pure monopoly but not for a pure competitor. impossible for both a pure monopolist and a pure competitor. only possible when barriers to entry are nonexistent.

Answers

Answer:

possible for a pure monopoly but not for a pure competitor

Explanation:

The economic profits are the profits in which the firm could be earned by the market power

As we know that in the perfect competition there is a freedom for entry and exit to the markets and also in this no market power due to which its profits are zero

Therefore it should be possible for the pure monopoly, not the pure competitor

Hence, option b is correct

Johnstone’s Realty is a new discount, menu-based brokerage firm. Its approach usually results in a lower listing commission rate than other firms offer. Johnstone’s also offers a lower cooperating brokerage split than most other firms. Business is booming for Johnstone's, and the remaining firms in town are concerned. These brokers agree to not show Johnstone’s listings to their buyer clients. What is this an example of?

Answers

Answer:

"Group boycotting " is the right solution.

Explanation:

Team or group boycott corresponds to something like an organization's decided reluctance to work with some other company unless they prevent from working with such a possible rival attempting to expand the marketplace. This seems to be an accepted-upon reluctance by rivals to negotiate with another company unless someone prevents people from negotiating with a possible opponent pursuing market entry.

So that the given scenario would be an example of Group boycotting.

Part 1 Using the refusal skills sequence, complete the case scenario by indicating how you would refuse to be involved in the situation. Include all eight steps of the refusal sequence, and use the format indicated below for each step. (List the step then the action) Example: 1. What are they asking me to do and why? They are asking me to participate in an activity that is illegal and against my personal values. (Double space after each answer.) Case Study Number ____________ 1. What are they asking me to do and why? 2. Label what they are asking you to do (i.e. illegal, dangerous, etc.). 3. Determine the consequences if you get caught or if you participate in this activity. 4. Communicate my refusal. 5. Say no. 6. Use "I" statements. 7. Suggest an alternative. 8. Leave the scene and avoid questionable places.

Answers

Incomplete question.

Full Question and Explanation:

1. What are they asking me to do and why?

They are asking me to do things both illegal and sexual that I do not believe in doing.

2. Label what they are asking you to do (i.e. illegal, dangerous, etc.).

It is Illegal, sexual, and dangerous

3. Determine the consequences if you get caught or if you participate in this activity.

I could get infected with a disease or even get arrested by law enforcement agents.

4. Communicate my refusal.

I do not do such things and I will not follow others in their wrongful course.

5. Say no.

No matter what you say, I say no!

6. Use "I" statements.

I feel that you do not consider my feelings when you try to force me because I don't want to do these things.

7. Suggest an alternative.

No, lets go and watch a movie at the movie theater.

8. Leave the scene and avoid questionable places.

My mom must be waiting for me by now, I'll have to go home.

Tasty Pasta in an American fast food restaurant chain with locations in 20 countries. When the company enters a new foreign market, it usually selects a combination of franchising and master subsidiaries. These master subsidiaries are joint ventures with local partners because of the advantages joint ventures bring to Tasty Pasta. Specifically, joint ventures are politically more acceptable and they:_________.A) Help realize location and experience curve economies
B) Avoid high transport costs
C) Ensure a steady stream of loyalty payments .
D) Tend to provide a higher control over technology.
E) Bring a degree of local knowledge to the subsidiary.

Answers

Answer: Bring a degree of local knowledge to the subsidiary.

Explanation:

Joint Venture is a form of business organization whereby two or more parties come together and use the skills and resources that they both have to achieve a common goal.

Based on the scenario in the question, Joint ventures are politically more acceptable and they also bring a degree of local knowledge to the subsidiary.

Milner Developers proposed an offer to Henry Wright,an independent contractor,offering to hire him for their next project.They offered him a certain rate and specified the contract details along with describing the stipulated mode of acceptance but received no response.Wright responded to the offer after a delay of two months with a quote for a higher amount than that mentioned by Milner Developers.Do the two parties have a binding contract?
A) No,because the offer made by Milner Developers was ambiguous.
B) No,because Wright's letter was a counteroffer to the original offer.
C) Yes,because Milner Developers did receive a response from Wright.
D) Yes,because Wright's silent signaled his acceptance of the offer.

Answers

Answer: b. No, because Wright's letter was a counteroffer to the original offer.

Explanation:

Contract is issued based on a binding agreement between two parties, the employer and the employee. The employer gives the terms and conditions which embeds the allowances, while the employee receives the letter and is either expected to give a response there or after a specific period of time, the letter cannot be changed by the employee after delay but there could be negotion within the time frame given. Wright had to offence to be blamed for; 1) he delayed the response. 2) Requesting a higher amount after a long while.

A company issues $1,500,000 of par bonds at 98 on January 1, year 1, with a maturity date of December 31, year 30. Bond issue costs are $90,000, and the stated interest rate of the bonds is 6%. Interest is paid semiannually on January 1 and July 1. Ten years after the issue date, the entire issue was called at 102 and canceled. The company uses the straight-line method of amortization for bond discounts and issue costs, and the result of this method is not materially different from the effective interest method. The company should classify what amount as the loss on extinguishment of debt at the time the bonds are called

Answers

Answer:

$110,000 loss

Explanation:

Given the following :

Par value = $1,500,000 at 98

Maturity = 30 years

Interest rate = 6% paid semianually

Ten years after issue date, entire issue was called at 102 and canceled

Issue price of bond = (1500000 * 98%) = $1,470,000

Discount on issue = $1,500,000 - 1,470,000 = $30,000

After 10 years when bond was canceled :

Discount balance ;

($30,000 / maturity) * (maturity - 10)

($30,000/30)* 20 =1000 * 20 = $20,000

Issuing cost balance:

($90,000/30)*20 = 3000 * 20 = $60,000

Therefore, upon cancelation :

Carrying amount of bond

$(1500000 - 20000 - 60000) = $1,420,000

Reacquisition price :

($1,500,000 * 102%) = $1,530,000

Loss or gain :

$1,530,000 - $1,420,000 = $110,000 (loss)

In the second case study, why did the court MOST likely feel that the agent's limited dealings with the buyer did not constitute the creation of an agency? A) The agent never spoke directly with the buyer. B) Dual agency is illegal. C) The buyer and agent did not complete an agency agreement, either oral or written. D) The buyer did not like the agent from the very beginning.

Answers

Answer:

C) The buyer and agent did not complete an agency agreement, either oral or written.

Explanation:

Agency agreement, which is a binding contract between an agent and another person, (most likely a buyer) is an important document which helps to establish the relationship between both and the agency which renders the help. Since, there was no agreement whether oral or written, their dealings do not constitute the creation of an agency.

This morning, Jeff found an aged bond certificate lying on the street. He picked it up and noticed that it was a 50-year bond that matured today. He presented the bond to the bank teller at his local bank and received payment for both the entire principal and the final interest payment.
The bond that Jeff found must have been which one of the following?
a. Debenture
b. Callable bond
c. Registered-form bond
d. Note Bearer-form bond

Answers

Answer:

The answer is D.

Explanation:

Note Bearer-form bond is a type of bond that is paid to the person presenting the the cheque at that very moment unlike registered-form bond is paid ONLY to the person that his name has been registered with the security exchange for the bond. Even if a stranger picks it up somewhere or is being stolen, the bond will not be honoured.

Option A(debenture) is incorrect because debenture is an unsecured long-term loan.

Option B(Callable bond) is also incorrect. This is a bond that can be claimed or redeemed by the person issuing it before its maturity.

Harlose Suits faced a lot of complaints from customers when its recent batch of goods was dispatched. The employees at Harlose Suits, hence, had to rework on the returned items, and in some cases, the company had to even replace the faulty goods. In this case, the costs incurred by Harlose Suits are an example of _____.

Answers

Answer:

External failure costs.

Explanation:

These are explained to be the faults or defects a customer finds out or see after receiving his good and leaves the factory or finds out when goods or services has been delivered to him/her.

This can be either internal or external. When seen to be an internal aspect of the failure, costs result from identification of defects before they are shipped to customers. Some of these could include rejected products, reworking of defective units, scrap and also downtime caused by quality problem. It is said that a firms appraisal activities creates chances greater than the chance of catching defects internally and the greater the level of internal failure costs. This is the price that is paid to avoid incurring external failure costs, which can be devastating.

Answer: im trying to get points

1 2 3 4 5 6 7 8 9

Andrea hired Jack to be the sales agent for her paintings. However, in a month's time, she terminated the agency with Jack. Harold, a customer who had dealt with Jack earlier, was not aware of the termination. Harold approached Jack to buy a painting and wrote him a check of $5,000, the advance payment for the painting which Jack promised would be delivered in two weeks. When Jack did not contact Harold later, Harold demanded that Andrea honor the contract, since Jack sold the picture as her agent. Which of the following is true of this situation?
A. Since Jack had apparent authority, Andrea is liable to honor his contract with Harold.
B. Harold's duty was to contact Andrea. His failure to do this removes her liability to honor the contract.
C. Jack had express authority as Andrea's agent, which is not terminated with the termination of their agency.
D. As Andrea terminated the agency with Jack in violation of his rights, Jack has the direct authority to sell her paintings.

Answers

Answer:

A. Since Jack had apparent authority, Andrea is liable to honor his contract with Harold.

Explanation:

The Contract defines that when two or more persons bound for a purpose legally.

Contract = Agreement + enforceble

Here as per the given situation Andrea hired Jack as the sales representative for her portraits. She suspended the organisation with Jack though, in a month's time.

Harold, a client who had previously worked with Jack, was not informed of the closure. Harold contacted Jack to purchase a painting, and gave him a $5,000 check, the painting advance payment that Jack agreed would be shipped in two weeks.

As Jack later failed to reach Harold, Harold requested that Andrea uphold the deal, as Jack sold the picture as her agent

Andrea is liable to uphold his deal with Harold, as Jack had obvious authority.

A small publishing company is planning to publish a new book. The production costs will include one-time fixed costs (such as editing) and variable costs (such as printing). The one-time fixed costs will total 49982. The variable costs will be $8.50 per book. The publisher will sell the finished product to bookstores at a price of 25.25 per book. How many books must the publisher produce and sell so that the production costs will equal the money from sales

Answers

Answer:

Break-even point in units= 2,984 units

Explanation:

Giving the following information:

The one-time fixed costs will total 49982. The variable costs will be $8.50 per book. The publisher will sell the finished product to bookstores for 25.25 per book

To calculate the break-even point in units, we need to use the following formula:

Break-even point in units= fixed costs/ contribution margin per unit

Break-even point in units= 49,982/ (25.25 - 8.5)

Break-even point in units= 2,984 units

The owners of Spokes Bicycle Shop worry that cash flow this winter may be insufficient to meet the current operating expenses. While they anticipate a surplus of cash inflow as warm weather approaches, they need funds now to meet the company's immediate obligations. The owners can best resolve cash flow concerns by obtaining ________ financing.

Answers

Answer:

Short-term.

Explanation:

Short-term can be explained to be financing of business for short period of time from different sources. This financing are seen to be in the periods of a year and is said to be for smaller scale businesses.

It is easily necessary to secure additional funds to cover expenses, especially for those smaller businesses or to take the next step in growing the business. These short term loans are seen to be a lending option that work for many businesses that experience seasonal revenue fluctuations, and are easily taken back from the enterprise on a daily basis or monthly to cover up for the year.

In an addendum to the purchase and sale contract, the seller agrees to paint the house before conveying the house to the buyer. The weather changes, and the seller is unable to finish painting the house before closing. This is an example of _______.

Answers

Answer:  Partial performance

Explanation:

Partial performance is described as the completion of a job that forms a portion of a contract.

Here,  the seller agrees to paint the house before conveying the house to the buyer. The weather changes, and the seller is unable to finish painting the house before closing.

This indicates a part of job is done.

Hence, this is an example of partial performance.

Little Tots Gym has a required rate of return of 13%. The gym is considering the purchase of $12,500 of new equipment. The internal rate of return on the project has been calculated to be 11%. This project:________

Answers

Answer:

This project is good and be should be accepted for implementation.

Explanation:

The IRR is the discount rate that equates the present value of cash inflows to that of cash outflows. At the IRR, the Net Present Value (NPV) of a project is equal to zero  

If the IRR greater than the required rate of return , we accept the project for implementation  

If the IRR is less than that the required rate , we reject the project for implementation  

For  Little Tots Gym, the IRR of the project (13%) is higher than the required rate of return of 11%, hence the project is good and be should be accepted for implementation

A greenfield venture in a foreign market is A. one where the company creates a subsidiary business by setting up all aspects of the operation upon entering the market from the ground up. B. one where foreign facilities and marketing strategies are shared withlocal businesses. C. one where the company learns through training by the foreign entity on how to compete. D. one that supports exports into a foreign market by marketing indirectly thru local rivals. E. one that offers lower risk and a faster path to returns by building in rural areas.

Answers

Answer:

A. one where the company creates a subsidiary business by setting up all aspects of the operation upon entering the market from the ground up.

Explanation:

Greenfield Investment is one of the types of foreign direct investment. In this type of investment, new branches of a company are created in different countries. The operational team functions from the parent company. The parent companies have full control over the functioning, control, and quality of the subsidiary companies. The employees are provided with the training of the standard level as proposed by the parent company.

On May 10, 2017, Vaughn Co. enters into a contract to deliver a product to Greig Inc. on June 15, 2017. Greig agrees to pay the full contract price of $1,990 on July 15, 2017. The cost of the goods is $1,310. Vaughn delivers the product to Greig on June 15, 2017, and receives payment on July 15, 2017. Prepare the journal entries for Vaughn related to this contract. Either party may terminate the contract without compensation until one of the parties performs.

Answers

Answer:

June 15, 2017, goods sold on account to Greig

Dr Accounts receivable 1,990

    Cr Sales revenue 1,990

Dr Cost of goods sold 1,310

    Cr Merchandise inventory 1,310

July 15, 2017, payment collected from Greig

Dr Cash 1,990

    Cr Accounts receivable 1,990

The transaction must be recorded only after some type of consideration is exchanged between the parties.

Sheridan Company, had 837000 shares of common stock issued and outstanding at December 31, 2017. On July 1, 2018, an additional 40600 shares of common stock were issued for cash. Sheridan also had unexercised stock options to purchase 31400 shares of common stock at $15 per share outstanding at the beginning and end of 2018. The average market price of Sheridan's common stock was $20 during 2018. What is the number of shares that should be used in computing diluted earnings per share for the year ended December 31, 2018

Answers

Answer:

865,150  shares  

Explanation:

The calculation of shares for diluted earning per share is shown below:-

Shares for diluted earning per share = Outstanding shares + Issued shares + Stock option

= 837,000 + (40,600 × 6 ÷ 12) + ((31,400 - (31,400 × $15 ÷ $20)

= 837,000 + 20,300 + 7,850

= 865,150  shares

Therefore we have applied the above formula.

Ashley bought a desktop computer and a laptop computer. Before finance charges, the laptop cost $350 more than the desktop. She paid for the computers using two different financing plans. For the desktop the interest rate was 7% per year, and for the laptop it was 6% per year. The total finance charges for one year were $398. How much did each computer cost before finance charges

Answers

Answer:

Laptop = $3250

Desktop = $2900

Explanation:

Total finance charge = $398

Laptop cost = 350 + x

Desktop = X

Workings

Finance cost = (7% *X ) + (6% * 350+x ) = 398

0,07 X + 0.06 X + 21 = 398

0.13 X + 21 = 398

0.13 X = 398 -21

0.13 X = 377

Therefore ,X = 377/0.13

=2900

Cost of Desktop = 2900

Cost of Laptop =2900+350 =3,250

In concert with quality management programs, _______ controls help monitor the quality of goods or services at each step in the production process to alert managers to problems. feedforward concurrent feedback bureaucratic clan

Answers

Answer:

The correct answer is B) Concurrent Controls

Explanation:

Concurrent controls is a management sub-concept in Organisational Control.

Concurrent control is exerted while the activity such as production or manufacturing or service delivery is ongoing, not before or after.

If the control is executed afterwards, it no longer Concurrent but Feedback Control.

Another word for concurrent control is "Yes-No" control or Screening control. Where this is deployed, regular checks are put in place in real-time to ensure that timely course correction is made during the event.

Cheers!

A bagel company bakes a specialty bagel that it sells by the dozen every day. These specialty bagels can only be baked early in the morning before the store opens for business. The company estimates that the daily demand (in dozens) for its specialty bagel is distributed as follows: Specialty bagels arc sold by the dozen only at a cost of $9.00 per dozen. The cost to make one bagel is $0.50. Leftover specialty bagels arc sold by the dozen the next day for a 50% discount. The optimal number of specialty bagels that should be baked tomorrow (in dozens) is:________ a) 5 dozen. b) 4 dozen. c) 3 dozen. d) 2 dozen.

Answers

Answer:

b) 4 dozen

Explanation:

The computation of the optimal number of specially bagels i.e expected value is shown below:

As we know that

Expected value = Demand × probability

= 1 dozens × 0.10 + 2 dozens × 0.15 + 3 dozens × 0.20 + 4 dozens × 0.25 + 5 dozens × 0.30

= 0.1 + 0.3 + 0.6 + 1 + 1.5

= 3.5 dozen or 4 dozen

Hence, the correct option is b.

function of the money.​

Answers

Answer:

The function of money is that it allows us to buy things and exchange it for things we want.

why does human want change over a period of time ?​

Answers


Every human has a desire for better standards of living. For this, they need to change with their desires and wants for the better in terms of food, clothing, and living

Assume that you plan to buy a share of XYZ stock today and to hold it for 2 years. Your expectations are that you will not receive a dividend at the end of Year 1, but you will receive a dividend of $9.25 at the end of Year 2. In addition, you expect to sell the stock for $150 at the end of Year 2. If your expected rate of return is 16 percent, how much should you be willing to pay for this stock today?

Answers

Answer:

Price to be paid today = $118.35

Explanation:

The price of a share can be calculated using the dividend valuation model  

According to this model the value of share is equal to the sum of the present values of its future cash dividends discounted at the required rate of return.  

The model can applied as follows:

PV of dividend = D×(1+r) ^(-n)

D- dividend , r - required rate , n- number of year

D- 9.25,  r - 16%, n = 2

PV of dividend = 9.25 × (1.16)^(-2)= 6.9

PV of disposal value

PV of dividend = F ×  (1+r) ^(-n)

D- disposal value  , r - required rate , n- number of year

PV of disposal value  = 150 × (1.16)^(-2)= 111.47

Price to be paid today

Total present value  =  6.9  +  111.47  = 118.35

Price to be paid today = $118.35

In an inert organizational culture, poor working relationships frequently develop between the organization and its employees. the organization tries to avoid layoffs. the organization emphasizes long-term employment. employees regularly receive rewards for their performance. values and norms help the organization build momentum.

Answers

Answer:

The correct answer is:  the organization emphasizes long-term employment.

Explanation:

An inert organizational culture is one that does not seek to adapt to new work processes and trends whose objective is to innovate and facilitate work and processes.

They are usually organizations whose culture is focused on more inflexible and rigid internal policies, whose focus is on the establishment of processes and does not focus on the relationships and integration of workers.

This type of organization focuses on long-term employment, which can culminate in the lack of innovation in personnel, ideas, processes and the improvement of total quality.

In an inert organizational culture, poor working relationships frequently develop between the organization and its employees the organization emphasizes long-term employment. Thus, option B is correct.

An organizational culture that is inert does not attempt to change in response to emerging trends and work processes with the aim of innovating and streamlining work and procedures.

They are often businesses whose internal rules are more strict and inflexible, whose emphasis is on establishing procedures rather than on fostering connections and worker integration.

Long-term employment is the main focus of this kind of organization, which can lead to a lack of innovation in staff, concepts, procedures, and overall quality.

Learn more about the inert organization here:

https://brainly.com/question/17185464

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Margarita, age 30, used to work 80 hours a week as a corporate lawyer. this year she quit her job to take care of her five-month-old daughter. she is currently not looking for a job. the survey conducted by the bureau of labor statistics will count margarita today as choose one:

a. not in the labor force.

b. not in the working-age population.

c. a discouraged worker.

d. employed.

e. unemployed.

Answers

Answer: a) Not in the labor force

Explanation:

The category of people not in the labour force are those who either have no interest in working for someone, have retired, or has resigned(with no intentions to work for anyone). This category of persons have no interest in taking up job positions as they want to either rest, face another aspect of their life or can't work again due to their age. Margarita is in the category of those not in the labour force as she looks towards taking care of her daughter and won't be in for any job at the moment.

XYZ assigns $6,000,000 of its accounts receivables as collateral for a $2 million 8% loan with a bank. Sun Inc. also pays a finance fee of 1% on the transaction upfront. What would be recorded as a gain (loss) on the transfer of receivables

Answers

Answer:

$0

Explanation:

Data provided in the question

Account receivable assigned = $6,000,000

For Collateral = $2 million

Percentage = 8%

Finance fee = 1%

Based on the above information, the amount of gain or loss that should be recorded at the time of transfer of receivable is zero as the account receivable is used for a collateral purpose ,not for sale purpose

Therefore, the $0 should be recorded

Tech giant, TimeHop was concerned about creating a workspace that was inviting and encouraged collaboration. Knowing that most of its employees would work odd hours, there was care taken to lighting choices and types of furniture. TimeHop was concerned with

Answers

Answer:

physical design

Explanation:

TimeHop was concerned about creating a workspace that was inviting and encouraged collaboration and here TimeHop was concerned with physical design because the reason for this is the the firm tailored their work space to the needs of employees thus being concerned with physical designso answer is physical design
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