When are conflict resolution skills required in the consumer service industry?
A. When the customer service representative is following up with a customer after their Issue has been resolved.
B. When the customer service representative has personally offended the customer
C. Any time a customer requires assistance from a customer service representative.
D. When the customer is not in a frame of mind to begin the assessment phase of customer service.​

Answers

Answer 1

Answer:

C

Explanation:

..

Answer 2

Answer:

When the customer is not in a frame of mind to begin the assessment phase of customer service.

Explanation:


Related Questions

Alicia loses her job part way through 2019. Her employer pays her wages of $15,450 up through her date of termination. After that, she received $3,400 of unemployment compensation from the state until she gets a new job for which she is paid wages of $3,000 through year end. Based on this information, Alicia’s gross income for 2019 is:_________.

Answers

Answer:

The right approach is "$21,850". A further solution is provided below.

Explanation:

The given values are:

Employer pays,

= $15,450

Unemployment compensation,

= $3,400

At the end of the year, she paid,

= $3,000

For year 2017,

Alicia Gross income will be:

= [tex]15450+3400+3000[/tex]

= [tex]21,850[/tex] ($)

Food, shelter, and clothing are examples of:

Answers

Answer: your basic needs :c

Explanation:

Answer:

Important Resources. Needs. Stuff a homeless person wants. (Give to the homeless tho)

Explanation:

What is the first step in diffusing a conflict with an angered customer?
A. elevate the problem to the appropriate person
B. document the situation for analysis
C. assess the situation
D. let the customer vent​

Answers

...........The answer is C

Using an advertising agency is a cost-effective way for a small business to advertise its products or services.
a. True
b. False

Answers

True !! Can I be marked as brainliest ?!

Why did the United States interfere in Iran in the 1950s? What was the result of their interference?

Answers

Answer:

Because Iran has oil and sells it to U.S. Iran minister doesn't want to do business with U.S. anymore.

Explanation:

The results were the U.S. would sponsor in Iran to replace existing gov't to be more western friendly.

Highbridge Community Life Center was a community hub and resource for the Bronx community that was founded in 1979 by two Catholic nuns. Brother Ed Phalen served as the Executive Director of the center for more than two decades. When he started considering retirement, he wondered what would happen to the organization and its leadership after he left. In order to plan for his eventual departure, Brother Phalen and the board of directors began the process of to identify a replacement for him.

Answers

The correct question is:

Highbridge Community Life Center was a community hub and resource for the Bronx community that was founded in 1979 by two Catholic nuns. Brother Ed Phalen served as the Executive Director of the center for more than two decades. When he started considering retirement, he wondered what would happen to the organization and its leadership after he left. In order to plan for his eventual departure, Brother Phalen and the board of directors began the process of _____________ to identify a replacement for him.

Answer:

Succession planning

Explanation:

Succession planning is the process by which new leaders in an organisation are identified and developed to adequately fill in the role of departing leaders.

This process is important as it prepares experienced staff to take up responsibility in cases of resignation, retirement, or death of a leader.

In the given instance Brother Ed Phalen served as the Executive Director of the center for more than two decades.

Considering his retirement he would need to get someone to take over leadership role from him.

So he and the the board of directors will need to begin a succession plan to identify his replacement

Productivity is a measure of:
O
A. the investment required to get a business started.
O B. the profits generated by a single economic decision.
оо
c. the amount of input needed to create a certain output.
D. the growth of a business over a defined period.

Answers

Answer:

c. the amount of input needed to create a certain output.

Explanation:

Productivity measures the efficiency in the use of the company's resources in the production process. The term productivity is associated with reduced wastage, high quality, and a high input to output ratio.

Productivity is about how well a company uses inputs to generate output. It is measured by calculating the volume of output per hour or comparing the total output against the number of employees.

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