Business High School

What is the first step in diffusing a conflict with an angered customer?
A. elevate the problem to the appropriate person
B. document the situation for analysis
C. assess the situation
D. let the customer vent​

Answers

Answer 1
...........The answer is C

Related Questions

Why did the United States interfere in Iran in the 1950s? What was the result of their interference?

Answers

Answer:

Because Iran has oil and sells it to U.S. Iran minister doesn't want to do business with U.S. anymore.

Explanation:

The results were the U.S. would sponsor in Iran to replace existing gov't to be more western friendly.

Highbridge Community Life Center was a community hub and resource for the Bronx community that was founded in 1979 by two Catholic nuns. Brother Ed Phalen served as the Executive Director of the center for more than two decades. When he started considering retirement, he wondered what would happen to the organization and its leadership after he left. In order to plan for his eventual departure, Brother Phalen and the board of directors began the process of to identify a replacement for him.

Answers

The correct question is:

Highbridge Community Life Center was a community hub and resource for the Bronx community that was founded in 1979 by two Catholic nuns. Brother Ed Phalen served as the Executive Director of the center for more than two decades. When he started considering retirement, he wondered what would happen to the organization and its leadership after he left. In order to plan for his eventual departure, Brother Phalen and the board of directors began the process of _____________ to identify a replacement for him.

Answer:

Succession planning

Explanation:

Succession planning is the process by which new leaders in an organisation are identified and developed to adequately fill in the role of departing leaders.

This process is important as it prepares experienced staff to take up responsibility in cases of resignation, retirement, or death of a leader.

In the given instance Brother Ed Phalen served as the Executive Director of the center for more than two decades.

Considering his retirement he would need to get someone to take over leadership role from him.

So he and the the board of directors will need to begin a succession plan to identify his replacement

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