A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be ESPECIALLY concerned with which determinants of service quality?
A) communication, courtesy, and credibility
B) competence, courtesy, and security
C) competence, responsiveness, and reliability
D) communication, responsiveness, and reliability
E) understanding/knowing customer, responsiveness, and reliability

Answers

Answer 1

Answer:

Option a: Communication, courtesy, and credibility

Explanation:

Communication is a two way thing and if done properly, we go a long way of meeting goals and objectives.

Service Quality Dimensions

It includes Reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer, tangibles.

Communication

This is simply known as the act of keeping customers well informed in ways or language they can easily understand and listening to feedbacks.

Credibility

This is generally known as being trustworthy, the believability of something or someone and honesty.

Courtesy

This is simply regarded as the act of being polite, respectful, having full consideration for something or someone, and friendliness of contact personnel. Being absolutely courteous at all times brings about a positive impact on an individual.


Related Questions

Analyze the following statement: “Environment sets limits for development”

Answers

Answer:

Explanation:

A healthy environment supplies the necessities of life, like water, food and air. It also provides resources for economic growth and the means to fight natural hazards. The well-being of developing countries is often linked to the state of the natural environment and the opportunities it offers.

Hope it helps

Discuss three contributing factors that led to the human trafficking​

Answers

Answer:

Political instability, militarism, civil unrest, internal armed conflict and natural disasters may result in an increase in trafficking. The destabilization and displacement of populations increase their vulnerability to exploitation and abuse through trafficking and forced labour.

what are human rights​

Answers

Answer:

Human rights are moral principles or norms for certain standards of human behavior and are regularly protected in municipal and international law.

hope this helps

have a good day :)

Explanation:

A similarity between Henry VIII and Martin Luther was that both

Answers

They both were Protestant
A similarity between Henry VIII and Martin Luther was that both formed new denominations that spread throughout Europe. were European monarchs who opposed the Catholic Church. were religious leaders who tried to change the Catholic Church. were excommunicated from the Catholic Church

James Polk was the _________ president of the United States.

A) fifth

B) ninth

C) eleventh

D) thirteenth

Answers

Answer:

C) eleventh

James Polk was the eleventh president of the United States

The right answer is c

Sofia was a graduate student living alone in New York City. One evening a man climbed in to her apartment through the fire escape and raped her in her bed. Since that time she can barely sleep as she has horrible nightmares of the incident and she can't go into her bedroom anymore because it makes her feel like she is back in that horrifying situation. Which symptom(s) of PTSD is Sofia experiencingSofia was a graduate student living alone in New York City. One evening a man climbed in to her apartment through the fire escape and raped her in her bed. Since that time she can barely sleep as she has horrible nightmares of the incident and she can't go into her bedroom anymore because it makes her feel like she is back in that horrifying situation. Which symptom(s) of PTSD is Sofia experiencing

Answers

Traumatic experience and stress

Answer:

the answer is either:

C or E

(sorry if this was little help)

Discribe the benefits of equality and diversity within a community ​

Answers

Answer:

there are lot of benefits of equality and diversity in a community because mutual cooperation brotherhood will increase every person can get equal opportunity to enjoy rights noone will be discriminated

Answer: Having equality is important because it makes sure everyone has a fair chance at opportunities and is treated kindly and respectfully. Diversity is important because it allows people to be aware of others lives and to learn about people that are different from them.

Which laws protect citizens from human rights violation?​

Answers

Answer:

the bill of rights

Explanation:

it pretty much has every law to protect citizens infact all laws help protect citizens besides animal laws.

the answer would be The bill of rights. The bill of rights ensures and guarantees civil rights to citizens in the U.S. including: Freedom of speech, Freedom of religion, etc.

cuando te conviertes en ciudadano

Answers

La respuesta correcta para esta pregunta abierta es la siguiente.

A pesar de que no anexas opciones o incisos para responder, ni tampoco especificas a qué país te refieres, podemos comentar lo siguiente.

Vamos a poner el caso de México, que es similar a la mayoría de países en Latinoamericana.

Te conviertes en ciudadano cuando llegas a la mayoría de edad, que en este caso es los 18 años cumplidos. En este momento te conviertes en miembro formal de la comunidad porque estás adquiriendo los derechos y las obligaciones que marca la Constitución.

Entre otras, ya eres capaz de decidir por ti mismo, de acuerdo a la ley, ya no eres considerado menor de edad, y ya puedes sacar ti credencia de identidad nacional para poder votar en las elecciones.

The yoruba are predominantly found in
which of the following geo-political zones?
A. North-East
B. North-West
C. South-East
D. South-South
E. South-West

Answers

Answer:

North - East is the answer

Explanation:

No A

Answer:

A

Explanation:

because it a and A the only answer that it can be

One of Mrs. Finch's kindergarteners can identify most letters and knows the sounds of some, but is not able to decode many words with multiple syllables. What would best describe this student's stage of literacy development

Answers

Answer:

Early Reader Stage

Explanation:

Because they are at such a young age that they are still able to identify letters and know sounds of some. But they still deal with many everyday difficulties such as not being able to decode words with many syllables.

1. Go from spell to stall.
I need words to rhyme

Answers

Answer:

stall fall ball mall call wall bawl brawl

Explanation:

Write down 5 ways you have interacted with technology today.

Answers

Answer:

Communications technologies.

Adoption of virtual and augmented reality.

Office productivity.

Internet and search.

Automation, robotics and future factories.

Answer:

- typing

- doing homework

- on games

- on social media with friends

-  meetings

hope that helps bby<3

types of social media​

Answers

It won’t let me post it on here

phép duy vật biện chứng là gì

Answers

yes very much so !! :)
I know, right?!………….

. The following are all examples of supporting visual aids except __________.



a
handouts
b
Background music
c
demonstrations
d
flip charts

Answers

It won’t let me put my answer in

Answer:

b is the right answer

b is the right answer

b is the right answer

b is the right answer

The excerpt below identifies a long-term strategic goal of the United States.
How can the U.S. State Department further this stated objective?
"Strategic Goal 2: Objective 2.1 - Build a New Stability in the Middle East and North Africa"
Department of State
A. by funding political candidates able to restore order to unstable countries
B. by providing support for peace talks between various hostile factions
C. by building domestic support for trade with friendly nations
D. by deploying soldiers to defend peaceful areas from invasion

Answers

While all the options provided may have some relevance, the most suitable choice would be B) by providing support for peace talks between various hostile factions. Option B

Supporting peace talks between different factions is a diplomatic approach that can help resolve conflicts, promote dialogue, and facilitate negotiations towards peaceful resolutions.

By encouraging and supporting peace talks, the State Department can help establish a platform for discussions, address grievances, and work towards finding common ground and mutually beneficial solutions.

The State Department can also engage in diplomatic efforts to build alliances and coalitions with regional and international partners to support peace initiatives in the Middle East and North Africa.

Collaborative efforts with organizations such as the United Nations, regional bodies, and other key stakeholders can enhance the effectiveness of peace talks and contribute to sustainable stability in the region. Option B

For more such questions on support visit:

https://brainly.com/question/31285534

#SPJ8

make a list of changes that have taken place in your community since childhood​

Answers

Answer:

Desde mi infancia mi comunidad era sólo unas casitas de materiales que se usan cuando son invasiones y era nacido en un lugar desolado era el comienzo de una comunidad.

Explanation:

El día de hoy es una comunidad cómo influente pues cuenta con servicios médicos casas de material noble edificios y lugares céntricos y de negocios.

Gracias.

#cuidemonosdesdecasa.

Which of the following should you consider before actually looking for a job? Choose all that apply.
Your personal expectations
Your job needs
Your family obligations
Your available time

Answers

Answer:

family obilgations in my thought as family is very precious n I cant even say a word which can specify the imoprtance of family thanks

Your family obligations the following should you consider before actually looking for a job. The correct option is C. Parents have an impact on their children's level of education or training, their knowledge of work and various occupations, their beliefs and attitudes toward work, and their drive to succeed.

How does family impact your career?

An individual's moral identity, personality, and career choice are all directly influenced by their parents. Adolescence is probably a time when it is more susceptible to family influence. More significantly, families have a significant influence on the career path that their children may choose.

The ability to make effective career decisions is positively impacted by family influence. According to research, a person's family and academic satisfaction have a significant impact on their self-efficacy in making career decisions.

Thus, the ideal selection option is C.

Learn more about family's impact on career here:

https://brainly.com/question/16913367

#SPJ2

Which philosopher stated that democracy is "a system that makes it possible to get rid of a government without spilling blood"?

Answers

Answer:

the answer is professor Chukwurah

what is reaction of light​

Answers

Answer:

what is reaction of light​?

Explanation:

The light reactions are the first step in photosynthesis. The pigment chlorophyll in the thylakoid membranes of the chloroplast absorbs the energy from sunlight during these processes. The energy is subsequently briefly transferred to two molecules, ATP and NADPH, which are needed in photosynthesis's second step. Two electron transport networks produce ATP and NADPH. During the daytime.

-----------------------hope it helps..have a great day!!
The right answer is the one above it’s the same one I got

"The ball / pulled from the bag is a red. Therefore, all the balls in the bag are red." This illustrates a
1. weak statistical argument
2. strong statistical argument
3. strong inductive generalization argument
4. weak inductive generalization argument​

Answers

Answer:

4. weak inductive generalization argument

number four is correct

Give me 5 characteristics of business environment​

Answers

Answer:

(1) Totality of External Forces:(2) Specific and General Forces:(i) Specific:(ii) General:(3) Interrelatedness:(4) Dynamic Nature:(5) Uncertainty:

Explanation:

I hope this helps

Identify the types of information that are necessary to communicate with emergency responders. Select one or more:

Answers

Answer:

What are the answer choices?

Explanation:

kaitlyn's summer interns are established with the repetitive and dull task of entering data all summer . which of the path -goal leadership styles should katlyn emphasize?

Answers

Answer:

directive path-goal

Explanation:

In simple words, The directive path-goal explaining leader behavior describes instances in which the leader informs employees of their responsibilities and instructs them on how to do their jobs. According to the hypothesis, whenever the worker's position and work expectations are vague and emotionally gratifying, this conduct has the greatest positive impact.

What's the worst thing you've ever done

Answers

Answer:

cut my sisters hair

Explanation:

mag lagay ng bato sa bag ng kaklase

what is meant by the term
microsociological?

Answers

Answer:

Small-scale sociological analysis that studies the behavior of people in face-to-face social interactions and small groups to understand what they do, say, and think.

Explanation:

Hope this helps!

Answer:

Microsociology is one of the main levels of analysis (or focuses) of sociology, concerning the nature of everyday human social interactions and agency on a small scale: face to face.

What made WWII such a deadly war?

Answers

Answer:

Hitler had long planned an invasion of Poland, a nation to which Great Britain and France had guaranteed military support if it were attacked by Germany.On September 1, 1939, Hitler invaded Poland from the west; two days later, France and Britain declared war on Germany, beginning World War II.

when will the olympics be

Answers

Answer:

In July

Explanation:

Answer:

In Tokyo, Japan, from 23 July to 8 August 2021

Explanation:

what do you think about the death penalty? Should it be abolished or not why?

Answers

Answer:

well the answer is an opinion, I believe it shouldn't be left away depending on the crime or situation, if there's a mass murderer I do believe life in prison or the death penalty should be used to serve justice

Explanation:

take lives, give your life, you pay

Other Questions
If the function f(2x + 3) = 3x- 8, find f -(x) PLZ HELPPPPP ITD MEAN THE WORLD Geometry What is the value of x?Enter your answer in the box.x = It has been argued that the traditional model of a full-service, lead advertising agency is becoming obsolete. Discuss the changes occurring in the industry and how they are affecting the traditional lead agency model. your friend does not have enough money to go to the football game.he/she wants you to sneak into the ballgame without paying.what would you do? Anybody can do it I believe in y'all pls Which of the following was not apart of the North's strategy to win the war?Have the most experienced military leaders to fight an defensive war.Have the most experienced military leaders to fight an defensive war.Capture the Confederate capital of Richmond.Capture the Confederate capital of Richmond.Control the Mississippi and split the Confederacy in half.Control the Mississippi and split the Confederacy in half.Have a naval blockade to prevent the movement of goods and resources.Have a naval blockade to prevent the movement of goods and resources. no links help pleaseeeeeee The quickest rate at which a population can grow is its ___________________________. Determine the value of X in the figure.A: 4/3B: 4C: -4D: 8 Billy has 1 gallon of paint. He is going to pour it into a paint tray that measures 10 inches wide, 14 inches long, and 4 cm deep.(1 gallon = 231 inches cubed , 1 inch = 2.54 cm)Which of the following scenarios will happen? Dane sold a television for$35000 He was paid paid $1,750 in commission for his sale. At what rate was he paid commission for the television? Name one of the people who's work contributed to Darwin's Theory of Natural Selection. In 2-4 sentences discuss that individuals work. In another 1-2 sentences who did that individuals work contribute/ relate to Darwin's Theory. Shidan Apartments purchased an apartment building to rent to university students on November 18, 2017. The following costs were incurred during 2017, before the tenants moved in: Purchase price of the building $220,000 Purchase price of the land 100,000 Transfer taxes 10,000 Interest incurred on the mortgage loan to purchase 4,000 Attorney and real estate agent's fees 15,000 Repave the parking lot 6,000 How much will Shidan Apartments record as an asset A bank account has an initial deposit of $14,000. After 8 years, the bank accounthas $18,000. Assuming that compounding interest is done annually and that nowithdrawals are taken, find the annual interest rate on the investment. If the interest is compounded annually what is the approximate interest rate on the investment? Convert 60 degrees to Radians. Which nitrogenous bases are needed to complete the DNA strand pictured below? Give your answer in order, from top to bottom. Use your knowledge of root words and affixes to find the word that best replaces the underlined word.It was a joyous occasion when he came back from the war unharmed.a.solemnc.happyb.sadd.worrisomePlease select the best answer from the choices providedABCD A recipe ofr one cookie requires 3/4 cups of sugar. If Joes has all the other ingreidiants he needs for an endless supply of cakes, how many ckaes can he make if he has a bag of 6 cups of sugar? yoyoyoyoyo help due june 30 Use this table to find how much tax you need to pay on a taxable income of 40,000